Beyond Five Stars: Vietnam’s Finest Hotels and Resorts Redefining the Art of Service Excellence

Vietnam’s hotel and resort landscape is entering a new era – where service is no longer transactional but transformational. The Best Hotel & Resort Service Experience category at the Gourmet Vietnam Awards 2025 honours destinations across the country that define modern luxury through intuitive care, cultural authenticity, and personalised excellence that lingers in the heart of every guest.

What distinguishes a hotel stay from a lasting memory is not its architecture or amenities, but its service the human touch that anticipates rather than responds, understands rather than offers, and creates moments that speak to the soul. The Best Hotel & Resort Service Experience category at the Gourmet Vietnam Awards 2025 recognises properties across Vietnam that epitomise this art of service, transforming hospitality into an immersive, emotional journey of luxury.

From the vibrant energy of Ho Chi Minh City to the tranquil shores of Phu Quoc and the mist-covered mountains of Sapa, each nominee in this category represents a distinctive expression of excellence—where service becomes a signature.

Leading the way in personalised luxury, Regent Phu Quoc and Six Senses Ninh Van Bay exemplify ultra-bespoke hospitality designed around the individual. Regent’s

legendary butler service and holistic guest rituals curate experiences that feel intimate and deeply personal. At Six Senses, every detail is meticulously crafted to promote wellbeing, privacy, and a profound connection with nature elevating service into a transformative escape.

Urban luxury is redefined by JW Marriott Hanoi, Pullman Saigon Centre, JW Marriott Hotel & Suites Saigon, La Vela Hotel & Resorts and Mai House Saigon, where world-class hospitality meets contemporary sophistication. These properties bring international service standards to life with Vietnamese warmth, delivering intuitive excellence from executive lounges to curated cultural experiences.

In central Vietnam, Da Nang Mikazuki Japanese Resorts and Spa, Fusion Resort & Villas Da Nang, and La Siesta Hoi An Resort and Spa bring distinct philosophies to service whether it is Japanese precision, wellness-centred stays, or boutique hospitality rooted in local character. Each offers a unique interpretation of luxury through service tailored to the guest’s personal rhythm.

The allure of resort life along Vietnam’s stunning coastline is represented by Anantara Mui Ne Resort, Fusion Suites Vung Tau, Meliá Vinpearl Phu Quoc, Mercure Vung Tau, and Nha Trang Marriott Resort & Spa, Hon Tre Island, where beachfront luxury meets heartfelt hospitality. Whether through meticulously curated dining experiences or personal concierge services, these destinations create a seamless balance between indulgence and tranquility.

In the northern highlands, Hotel de la Coupole, MGallery Sapa blends haute couture inspiration with mountain mystique, offering a service experience steeped in imagination and cultural reverence. Meanwhile, Mercure Danang French Village Bana Hills, Mercure Dalat Resort, and Lat Valley Retreat Village offer distinctive escapes focused on nature, heritage, and holistic guest care.

Sophistication is further embodied by Villa Le Corail, A Gran Meliá Hotel, which brings heightened attention to detail and personalised engagement as core pillars of the guest experience.

Highlight of Nominees

Pullman Saigon Centre • Da Nang Mikazuki Japanese Resorts and Spa • JW Marriott Hanoi • Fusion Resort & Villas Da Nang • Regent Phu Quoc • Meliá Vinpearl Phu Quoc • Hotel de la Coupole, MGallery Sapa • JW Marriott Hotel & Suites Saigon • Anantara Mui Ne Resort • Fusion Suites Vung Tau • Six Senses Ninh Van Bay • Nha Trang Marriott Resort & Spa, Hon Tre Island • La Siesta Hoi An Resort and Spa • Mai House Saigon • Mercure Danang French Village Bana Hills • Lat Valley Retreat Village • Mercure Dalat Resort • Villa Le Corail, A Gran Meliá Hotel • Mercure Vung Tau  • La Vela Hotel & Resorts

Across these exceptional destinations, one thread connects them all: a devotion to service that touches the heart. It is not merely about welcoming guests but about recognising individuals, anticipating desires, and creating stories that linger long after departure.

In an era where travellers seek meaning over materialism, these hotels and resorts are redefining luxury through service that inspires, heals, and elevates. Through this category, the Gourmet Vietnam Awards 2025 honours the leaders of a new hospitality era where five-star service is not the standard, but the beginning of something far greater.